Automated Custom Emails

Response provides the ability to send transactional emails (and do other things) at each step of the order life cycle.   Steps in the process where you may choose to send an email to the customer include:

• Call Center Order Entry (“Thank you for your order.”)
• Retail Store Sale (“Thank you for shopping with us.”)
• Import of an order (“Thank you for your order.”)
• Quote Entry (“Here is a quotation of the items you requested.”)
• Printing an order (“Your order has been sent to the warehouse for fulfillment.”)
• Ship Confirmation (“Your order has shipped.”)
• Return Acknowledgement (“We have received your return.”)
• Return Confirmation (“We have processed your return.”)
• Order Cancellation (“Your order has been canceled.”)
• Credit Card Decline (“We had a problem with your card.”)
• Purchase Order Creation (Send email to your vendor.)
• Workorder Creation (Send email to your manufacturing division.)

Not only do you have the ability to send emails at these steps in the process, you can also configure Response to export data, archive information, update an external system, post data via a web service, or even send a mobile text message alert to an individual.    Response provides these capabilities via its “Secondary Process Engine” and the scripts used to perform your business actions above are stored in the database.   This powerful feature allows you to tailor Response to do exactly what you need it to do, and map closely to your existing business processes.

Our knowledgeable staff can help you design various scripts to manage email communication, external application integrations, and data exports.  Contact us to learn more about Response’s capabilities in this area.