Response provides very robust product management tools. The product data model is rich, extensible, and importable. Store dozens of attributes about the product, multiple vendors, multiple locations, pricing sets, stock levels, sales history, website information, images, keywords, substitutes, aliases, and category affiliation just to name a few. With multiple location, multiple warehouse support, you can track your sellable and non-sellable inventory, primary, overstock, and reserved stock information, as well as set minimums and maximums to aid in purchasing/replenishment requirements. With the product “tag” and “demographic” capabilities, you can create your own fields to store miscellaneous data for use on websites and other sales channels. Response’s product capabilities will not disappoint.

The Item Configurator is a way to build items with multiple attributes. These configurations make it easier for a CSR to select the various attributes for an item a customer might select. For example a configured item can be setup for a shirt item type. This shirt can have a color, size, and neck type. Response will then create all the possible combinations that are possible. Each of these configurations then correspond with an item SKU which allows the CSR to easily select the item the customer wants.

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Personalization allows customers to define selections/options for an item at the time of order entry. Items can have an unlimited number of attributes, as well as 3 separate text areas defined for each personalization class. This information is then stored per customer so that in the future if they order the same item again their original selections will be on file. A simple example of item personalization would be a NFL Team Jersey. Attributes could be setup for each team, number, and player. Additional free form text fields could be specified per section to allow customers to put their names on the jersey as well.


 

Response supports Item kits. Kits are a group of items that combined make the entirety of an item. Common examples of kits include gift boxes.

Key Features

• Supports Kits within Kits
• Supports Variable Kits
• Component Substitution
  • Auto Substitution during Order Entry
  • Manual Substitution at any time
• Kit Stock count tracking based on availability of components

The Light Manufacturing & Assembly/Finished Goods Module facilitates the assembly/manufacturing of finished goods through the use of bill of materials (BOM) and work orders. Finished goods are components assembled into finished products. The components are not visible once manufactured; they are consumed (but can be broken down, back into inventory by cannibalizing the finished product.

Response tracks what is currently committed to finished goods productions separately of what is allocated to orders. This allows you to easily keep track of where your current inventory is going.

Key Features

• Define Finished Goods (including sub-assemblies)
• Create Work Orders
• Allow Component Substitution
• Print Bill of Materials
• Receive Work orders (builds physical stock, depletes components, etc.)
• Break Down Finished Goods (cannibalize to recover components)
• Allocate from sales to work, work to work, or work to sales orders.

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